Welcome to Magic Hour Support   Magic Hour offers more ways than ever to help customers resolve common issues. The fastest is by using our new Support Portal to report support tickets and check the status of pending tickets. For all our support options, read on!

	Support is as easy as 1-2-3... and 4
	Problems happen, but getting support shouldn't be a problem, too. That's why Magic Hour has four easy ways for you to reach our Support staff:   1 Support Portal Click on the log in button with your support username and password to take you to the Support Portal, where you can: Enter support requests and return later to check their status Get Online Help to watch how-to videos, take tutorials, and look through extensive users guides Submit requests for new features Review the features of your current version of InfoServe as well as details about future updates (Need your username and password? Fill out this quick form.)  Just a note of thanks for the fantastic response your technical support rep provided this morning. We had an issue with our website at around 6:30 a.m. and your rep reacted quickly and successfully. ~ Rebecca Toon, Web Manager Ridgefield Academy Have Suggestions for How We Can Improve Our Services to You? Send us an email! Happy@magic-hour.com Let us know that we are doing a good job. Suggestions@magic-hour.com  Make a suggestion on how we can improve. Dissatisfied@magic-hour.com  Let us know how we didn’t meet your expectations.   We look forward to hearing from you!  2 Live Chat Visit our Online Help Page to access the Live Chat Online button and chat live with a Support Representative.   Live Chat is available during regular business hours (Monday-Friday, 9:00 a.m.-5:30 p.m. Eastern Time).    3 Email  Email us at support@magic-hour.com during regular business hours (Monday-Friday, 9:00 a.m.-5:30 p.m. Eastern Time). You can also contact your project manager directly with questions.   For emergency support outside those hours or on the weekend, contact us at ewsupport@magic-hour.com.   4 Phone Call our support line at 866-211-5510, during regular business hours (Monday-Friday, 9:00 a.m.-5:30 p.m. Eastern Time).   If you need urgent support outside our regular business hours, please call 866-211-5510 and press 1. Leave a message and someone will return your call within the hour.   You choose how you reach us, when it's convenient for you.